The K-pay Guarantee protects you when you purchase a genuine K-pay product. Our guarantee covers the condition of your wearable, and should you be unsatisfied once you receive your order, contact our team at [email protected] and they will look into the issue and determine if you are eligible for a refund. We will respond to your email within 48hours on business days (Monday to Friday).

Every piece of K-pay jewellery is guaranteed for 12 months, (with the exception of the leather strap which is guaranteed for 6 months) from the original date of purchase, (under normal conditions of wear and tear). Please retain your receipt or pass it on to the gift recipient as the original proof of purchase is the warranty. If a receipt is not available a credit card or bank statement will suffice. This does not affect your statutory rights.

The warranty offered on K-pay jewellery does not affect your legal rights and is provided in addition to those rights.

This guarantee applies only to purchases made on the K-pay website and purchases from our carefully selected third-party sellers. If you need help with an item purchased from K-pay.com, contact our team at [email protected] and for purchases made on third-party websites please contact them directly.